Pink Technology
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Article by Terry Wogan
Defining IT Success through the Service Catalog (Pink Elephant Guides)
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Pink Technology
This book covers Service Catalog fundamentals the use of Service Catalogs as a core IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. It then shows how this tool is pivotal in demonstrating the value IT provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to
Defining IT Success through the Service Catalog (Pink Elephant Guides)
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Pink Technology
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Hi, I’m an admin for a group called Pink Gadgets, and we’d love to have this added to the group!
Good comprehensive guide to creating a Services Catalog,
Good introduction and advanced info on Service Catalogs. I have only been through the first half of the book, but that has been a great start. My organization is using this as well as other ITSM articles/resources to work on a Services Catalog. One of the best things about the book are the practical examples, diagrams and other visualizations which makes it a lot easier to understand versus all the broad theory. The sample docs from the CD are also helpful, but not as much as the samples in the book. The one thing that would make this book better is more actual complete samples for a real Services Catalog, including all the internal and external facing layers. This would be useful since at a high level, most IT departments are doing the same sorts of things, and no need to re-invent the wheel when you can start with something else that is worded fine.
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|Road Map for a Service-Centric IT,
The authors claim that in a service-centric world, it is increasingly meaningless to try to separate software from services; that IT Technology is an increasingly commoditized market, as commoditized as electric utilities; and finally, that nobody in normal circumstances builds in-house utility capabilities to leverage differentiation and competitiveness.
In this scenario, CIOs are facing pressure from inside and from outside their organizations . Inside pressures come from cost management and service management; both often perceived as complex cul de sacs. Outside pressures come from an increasingly mature On Demand Services , well established outsourcing markets, or common supply chain strategies. Regulatory demands and other factors will maintain the need for in-house IT requirement for a while.
However, CIOs and IT organizations with better chances to do something relevant and, above all, with chances to bridge with the business future, will be organizations that succeed in understanding IT as business’ portfolio services.
This situation defines spaces of opportunities for IT organizations: first, to become aware of the topology of the space that is opening in the industry and the role Service Catalogs may play in solving the “how-to”; and second, to expand the collaboration of the IT community to develop a Service Design discipline able to project many interesting initiatives already being developed.
This book is a simple and robust approach to move IT in the service direction.
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